Vacation Express Reviews

Vacation Express has an overall rating of 4.6 based on 28 reviews. Customer feedback on Vacation Express is mixed: Vacation Express reviewers highlight positive aspects like affordable vacation packages, user-friendly website, excellent customer service and responsive support, which strongly appeal to budget-conscious travelers and families seeking convenient vacation solutions. However, Vacation Express is often criticized for its limited destination options, occasional booking errors, lack of detailed information and slow refund process.

4.6/5.0

28 reviews

5 Stars

16

4 Stars

11

3 Stars

0

2 Stars

0

1 Star

0

All Vacation Express Reviews (28)
BOYKIN
May 29, 2026
"Helpful customer service, not too bad overall"
I had to call Vacation Express after I realized I’d mixed up one of my booking details. The lady I spoke with was really patient and didn’t make it seem like it was no big deal to get fixed. The wait time wasn’t exactly short, which was a little frustrating, but once I got through, everything went smoothly. Overall, I’m happy with the help I got.
alma_Stinson01
May 15, 2026
"Honestly, a really solid beach getaway"
I’d say this trip was totally worth it. The beach was beautiful, the hotel was nicer than I expected, and getting around was easy, which made everything feel low-stress. I know I probably didn’t need another beach trip, but after how relaxing this one was, I’m glad I went. Overall, I really enjoyed it.
RichardBains_94
May 05, 2026
"Confirmation and docs were easy"
I got the confirmation and documents without any hassle, everything was easy enough to follow and I didn’t have any issues.
StaceyWilmot
May 01, 2026
"Pretty sure they saved me a lot of hassle"
I had to change my trip and thought it was going to be a whole thing, but it ended up being easy. I kept wondering if I was missing a step or doing something wrong, but support was really helpful and got me rebooked fast
Charles-breedlove
April 25, 2026
"I had asked for a specific type of..."
I had asked for a specific type of room, and they actually managed to sort it out for me. It did take a little while, so I ended up hanging around the lobby for a bit with my suitcase and a half-finished coffee, but in the end everything worked out fine. The staff was polite about it too, which helped
john-Adkisson
April 17, 2026
"Easy to book, even if I felt a bit stuck at times"
Booking my trip was straightforward, and I liked that the prices were clear from the start. A couple of pages loaded really slowly, which made me feel kind of trapped waiting around and not wanting to start over. But overall, the site was simple to use and I got everything booked without much trouble.
hello_mathew650
April 08, 2026
"Really good trip overall"
Everything went smoothly... flights were easy, the hotel was nice, it was just a really good trip. Had a great time with my family, no major issues, just a fun and relaxing getaway
PearlStinson
April 02, 2026
"Refund showed up faster than I thought"
I had to cancel my trip and expected the refund process to be a whole ridiculous headache. It wasn’t perfect, and the communication could’ve been better, but the money was back in my account in about a week. Fair overall and way less hassle than I was bracing for.
HELLER
March 31, 2026
"Booking matched on arrival"
Got there and everything was just as booked. No surprises, all good.
WilliamSmith_13
March 31, 2026
"Payment was quick and no hassle"
I booked my trip on vacationexpress.com, and the payment process was way easier than I expected. I was a little nervous putting in my card info, because I feel like that part can be stressful sometimes, right? But it went through really fast and I got my confirmation right away.

There weren’t any weird errors, surprise steps, or confusing screens, which I really appreciated. The total was clear before I paid, and the checkout felt simple and straightforward, which is exactly what you want when booking a trip, isn’t it?
ARNOLD
March 28, 2026
"They fixed my booking issue quickly"
I had an issue with my hotel voucher and was a bit worried for a minute... but I called them and they got it sorted the same day. I was really relieved, and thankfully the trip still went smoothly.
RickyDilsaver
March 24, 2026
"Pretty clean, I’ll give it that"
I wasn’t expecting much, but the resort was actually really clean. The room stayed tidy the whole trip, and the pool area was kept up well too. I have to admit, they did a good job with that
antonio2000
March 17, 2026
"Pretty good stay overall, with a few minor hiccups"
I booked through Vacation Express and overall had a good experience. The room was clean, the beds were comfortable, and I really liked the pool area. The food was decent, nothing I’d rave about, but it was fine for the trip. Check-in did take a little longer than I expected, which was a bit frustrating after traveling, but it wasn’t a huge deal. All in all, it was a nice stay and I’d consider booking with them again.
owen_Clinton74
March 17, 2026
"I had to cancel our trip last..."
I had to cancel our trip last week and expected it to turn into a whole hassle. The website wasn’t super clear at first, which I don’t think is great because people should be able to understand cancellation rules without digging around, so I ended up calling instead.

The rep walked me through the fees and explained what would go back to my card versus what would be issued as travel credit. It took about 20 minutes, but she was patient and didn’t make me feel like I was wasting her time, which I really appreciated.

I got the refund email the next day, so that was a relief. I still think they should make the policies clearer online because that’s the honest thing to do, but overall the cancellation was handled well.
ThomasTurner_69
March 17, 2026
"Airport transfer was smooth"
The driver was a little late, uh, but the ride itself went fine and everything worked out okay.
LONG
March 06, 2026
"Super Easy Check-In"
Check-in was a breeze. It was quick, simple, and there was no hassle at all. I feel like places never make check-in this easy, so this was a nice surprise.
victoria_Ahrens79
February 24, 2026
"Finally got someone on the phone"
I was already annoyed and expecting to sit on hold forever, but I actually got someone on the phone quickly. The phone support ended up helping, which was a relief because I really didn’t feel like going in circles with automated menus all day
charles2002
February 02, 2026
"Such a good deal for the price"
I found a vacation package that was way cheaper than I thought it would be, which was a really nice surprise. The booking process was easy too, so that made the whole thing even better. Overall, it felt like a super solid deal, and I’d definitely use Vacation Express again...
Jack.lopez
January 31, 2026
"I booked a vacation package on vacationexpress.com..."
I booked a vacation package on vacationexpress.com and I was kind of confused at first because I kept expecting some extra fees to pop up later. But the flight, hotel, taxes, everything was already shown before I paid. No weird surprise charges at the end, which was a relief. It made the whole booking process a lot less stressful.
BrandonKirk_37
January 13, 2026
"Such a relief, no surprise fees!"
I was so happy that the price stayed exactly the same from start to finish. No hidden fees, no stressful surprises, just an easy, smooth trip. It felt like such a relief

View More Reviews

Have a question about Vacation Express?

Customer Reviews

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.